17 Customer Service Chatbot Examples & How You Should Be Using Them

Nextiva’s cloud-based contact center software is known for its robust workforce management tools and virtual assistants. It incorporates gamification to engage agents and supports omnichannel communication, making it a comprehensive choice for businesses seeking an all-in-one call center solution. Dialpad AI stands out with its AI-driven capabilities, including sentiment analysis and real-time transcription. The software offers question-specific call scripts, enhancing agent response accuracy.

A couple of things, a trouble-free installation and abundant features, to name a few. So, where does artificial intelligence stand in all these automated chatbot craze? But if we’re being brief, AI chatbots have become almost unbelievably good in the past couple of years. Machine learning specialists have really put a lot of effort into training modern bots to the point of near-perfection. Now let’s be honest, the majority of customer conversations don’t really pose original existential questions.

Customer Service Chatbot Examples

As a matter of fact, the more repetitive those conversations are, the better those bots become. It might sound odd, but conversational AI can, in some ways, make people feel more at ease than speaking to a human. By using the same chatbot across all of your brand’s channels, you can provide a consistent user experience every time, anywhere. One surefire way to save time and money is to use AI customer service in your business.

Zendesk Answer Bot integrates with your knowledge base and leverages data to have quality, omnichannel conversations. Zendesk’s no-code Flow Builder tool makes creating customized AI chatbots a piece of cake. Plus, it’s super easy to make changes to your bot so you’re always solving for your customers. Customer service chatbots are on the rise, with 58% of B2B and 42% of B2C ai bot customer service companies integrating them into their websites. Major brands across sectors use these same chatbots for customer service, to enhance user experience, streamline processes, and provide personalized support. Bitrix24 is a comprehensive solution for ecommerce businesses, offering a wide array of tools, including an online store builder, product lists, and inventory management.

ProProfs Chat

By implementing machine learning to datasets that include a breadth of customer information and behavior, sellers can send customers personalized recommendations, timely promotions, or targeted check-ins. While Forethought can meet the needs of businesses with low volumes, brands with more complex use cases might want to choose another chatbot provider. DPD has disabled its artificial intelligence (AI) online chatbot after a customer was able to make the bot swear and write a poem criticising the parcel delivery company. There are also blended call centers that manage both inbound and outbound interactions. By implementing Yellow.ai’s voice bot, you’re transforming the way you connect with customers.